At Doig Optometry, we’ve coined the phrase “Patient Care Priority” to articulate our commitment to standards we have set for ourselves that govern our patient care. These standards provide clear guidance and direction to staff and doctors as they make the many big and small decisions that impact patient outcomes. The Patient Care Priority means placing the greatest importance on addressing each patient’s vision care needs to their satisfaction. The doctors and staff at Doig Optometry work together to achieve this and whenever possible, we strive to provide our patients with eye care that exceeds their expectations. How? We hope to provide eye care experiences that our patients will consider exceptional by placing an appropriate priority on:
Preparation for each patient encounter.
Before we meet in the exam room, we would like to learn as much as we can about your vision needs. This allows the Doctors and Staff at Doig Optometry to plan out the examination and the various tests needed, prior to your appointment. The Staff at Doig Optometry will ask you for certain information at the time you book your appointment, and they will ask you to bring other information with you at the time of your appointment. The Doctors will review this information and instruct the Staff to perform certain tests before your appointment begins. The Doctors will then review the information before seeing you. If we’ve seen you before, the Doctors and Staff at Doig Optometry will compare the new information with the results obtained at your prior visit in order to detect changes.
Effective Communication at each patient encounter.
An eye exam involves patients, doctors and staff asking and answering questions in order to find solutions. The doctor-patient relationship needs to be a relationship of trust so that questions are answered sincerely and accurately to bring about the best vision care outcomes. Courteous and congenial communication helps patients feel comfortable and safe enough to enter into a trusting conversation about their vision care needs. The Doctors and Staff at Doig Optometry respect the privacy of your personal health information and will carry out these conversations in confidentiality.
Making meaningful recommendations to summarize each patient encounter.
After each eye exam, patients should walk away with a clear understanding of the steps to be taken in addressing their vision care needs. Doctors and Patients work together to create a strategy and plan for addressing the patient’s vision care needs and where appropriate, they involve the Staff in carrying out their plans to address your vision care needs. Understandable explanations help patients feel confident in the recommendations made and appropriate follow up allows the Doctors to confirm that their recommendations are successful.
Continuity of Care.
At Doig Optometry, “Continuity of Care” starts with your first contact with our office and continues throughout our ongoing professional relationship with you. It means reviewing and comparing information from past and present visits. It occurs when Staff present the Doctors with the information obtained through preliminary testing and when the Doctors communicate their recommended treatment options back to the Staff. It includes our doctors communication with your Family Doctor, Medical Specialists, and your Pharmacist. Continuity of Care includes all the pieces of patient care that ensure each care provider is aware of the Patient’s vision care needs and concerns. It ensures that “everyone is on the same page”. Continuity of Care inspires confidence.
Doig Optometry’s Patient Care Priority is just what you’d guess. It’s nothing more, and nothing less than the Priority we place on Patient Care. We invite you to experience it. Phone and book your next eye exam at Doig Optometry today.